Stay tuned for the full session lineup for The NATSO Show 2014! With the guidance of The NATSO Show Advisory Council, a group of 10 travel plaza and truckstop operators, 18 educational opportunities were crafted at The NATSO Show 2013 to help NATSO members improve their business operations today and make innovative business decisions that will lead them into the future. View the sessions offered below to get an idea of the education offered at The NATSO Show.
Download the available NATSO Show 2013 speaker powerpoint presentations here.
The NATSO Show 2013 Keynote Presentations
The NATSO Show 2013 Breakout Sessions
The NATSO Show 2013 Future Leaders Sessions
|Good People Equal Good Retail
Speaker: Michelle Fenton, El Paso Electric
We spend a lot of time teaching our employees how to take care of our customers and limited time taking care of them. In this refreshing session, Michelle Fenton will show attendees how to create a great work environment that is not only personally rewarding but also attracts repeat business.
|Manage Your Vendors
Speaker: Darren Schulte, NATSO Inc.
Good vendor relationships are partnerships that result in tips on items selling well for other locations, mutually beneficial contracts, innovative idea exchanges and more. Darren Schulte, NATSO’s vice president, membership, will teach attendees how to harness the power of their vendors.
|Hire the Right People and Set Them Up for Success
Speaker: Darren Bateman
Learn how to discover great employees. Have you ever seen a “Now Hiring” sign on the front door of the Microsoft office building? Is your “Now Hiring” sign on the window really the correct way to get employees? The right person in the right job equals success for your company. You don’t see the tire changer adding gas during a formula 1 Pit stop. Each of the 21 members of a Formula 1 racing team pit crew has a specific job to do, so do your employees. Do you have them in the right position? Utilize the interview process to choose the right employee. You don’t want your employees to just answer yes or no to your customers; don’t allow them to in the interview. Are you asking the right questions? Success comes with proper training. A fighter does not win a championship by throwing a series of lucky punches. They were trained to throw that punch at that specific time with that specific technique. Get the answers and more at this informative session.
|Fundamental Leadership Skills: Facilitation
Facilitator: Jeffrey Cufaude, Idea Architects
Do you believe that the people you manage are full of potential? More importantly, do you know how to draw out their great ideas? Using an innovative mix of a pre-Show video and onsite interaction with fellow operators, this session will provide the techniques to engage other people’s best contributions. Attendees of this session will go back to their location able to lead management meetings that result in new ideas and problem-solving.
Human Library, Great Ideas! for Independent Operators Workshop and Bonus Workshop at The NATSO Show 2013
|Human Library One-on-One Sessions
Human Library SpeakersSponsored by:
Book learning is great, but interactive learning is better. For the third year, NATSO is loaning industry experts in the knowledge-filled library for a customized learning experience.
|Great Ideas! for Independent Operators Workshop
Facilitator: Jeffrey Cufaude, Idea ArchitectsSponsored by:
Do you have a great idea that has helped your business? Wouldn’t you like to hear the great ideas your peers have implemented? The Great Ideas! Session provides a forum for independent operators to learn what is working for their peers, hear presentations from industry experts and rejuvenate their creative juices!
|Bonus Workshop! Become a Shrink Management Master: Tools and Techniques for Immediate Impact
Speaker: David Goffinet, Fire King, Darren Schulte, NATSO Inc.
Part of any net operating cost improvement plan should include a robust plan to manage retail and cost shrink. Attendee will learn actionable take-home ideas that will immediately improve your shrink management program. They’ll learn the basic signs of shrink loss and the more complex ways loss takes place in our operations. Attendees will leave with an actual shrink management plan to use as a building block for their own.